Servicom

PROFILE OF SERVICOM UNIT

 PROFILE OF SERVICOM UNIT

SERVICOM is a unit that was created under the office of the Vice Chancellor, Federal University Lokoja. The SERVICOM unit is to ensure Service Delivery through best practices in line with the SERVICOM Charter which are: Simplicity, Realism and Contents.

The unit consists of five key staff namely:

 

  1. Focal Officer                                                       
  2. Charter Desk Officer                                                    
  3. Customer Care/Complaint Desk officer                   
  4. Service improvement Desk Officer                           
  5. Computer Operator                                           

 

PRINCIPLES OF SERVICOM:

Affirmation of commitment to the service of the University

Conviction that we can only realize our full potential if services are prompt and efficient.

Consideration for the needs and rights of all

Dedication to services timely, honestly, effectively and transparently.

OUR OBLIGATION:

  • Ensure quality Service Delivery
  • Institute right to good Service
  • Allow redress when Service Delivery fails
  • Participate actively in Service Delivery programme

OUR FUNCTION:

  • To produce, review and monitor performance of charter of FUL
  • To spearhead FUL’s Departments or unit service delivery initiatives (Service windows).
  • To manage the FUL’S customers relations policy including providing opportunities for custom feedback on FUL services.
  • To institute a complaints procedure including Grievance Redress mechanism for FUL
  • To appropriate Research Techniques in identifying customers’ needs and expectations.
  • To ensure the promotion of quality assurance and best practice in FUL performance of its functions.
  • To provide a comprehensive and effective training policy for frontline staff on customer relation and related matters.
  • To disseminate best practices and other tips on service delivery improvement.
  • To serve as a link between FUL and SERVICOM office.
  • To serve as the secretariat of FUL’s service delivery committee
  • To manage FUL links with strategic partners and other stake holders on Service Delivery
  • To facilitate a safe and condusive working/learning environment for Staff/Student at all levels of Service Delivery

 

OUR SERVICE WINDOWS:

All Complaint Desks

OUR DRIVING FORCE:

  • Quality
  • Promptitude
  • Information
  • Efficiency
  • Commitment/Attribute

OUR HOPE/PREDICTION:

  • Ultimate goal of Service Delivery is achieved
  • That all have a right to be served
  • Service is only delivered when our customers are satisfied
  • The overall is to improve Service Delivery in the Nation

For further information:

Contact SERVICOM UNIT on 08074776861 

Email: servicom@fulokoja.edu.ng